TownePlace Suites by Marriott Jacksonville Butler Boulevard

“I love that this hotel is near many restaurants There’s a Walmart just 10 mins up the road which was so convenient ! Rooms were clean and organized. Frank at the front desk was so friendly! He greeted me with a smile as soon as I walked in. Getting checked in was swift and smooth. It was such a great start to my stay!”

“Clean hotel and comfortable bed. Andy, evening staff at the front desk, helped us get a fresh smelling room on an upper floor; a room on the first floor smelled musty. There was no outside noise but the air conditioner unit did wake me up several times in the night when it came on. Karen, the night manager, was friendly and helpful. And Tabatha took good care of us with the delicious breakfast bar that had lots to offer: hot foods (eggs, bacon, sausage, biscuits and gravy, waffles) and cold foods (cereal, yogurt, bagels).”

“I want to recognize Frank at the front desk of TownePlace Suites Jacksonville Butler Boulevard. Frank was very nice, courteous, professional, and helpful during my stay. He went above and beyond to make sure I was taken care of, and even though he was brand new to the job, he carried himself with confidence, patience, and genuine hospitality. What stood out most was that Frank acted in a way that was fundamentally consistent with Marriott’s core values: putting people first, pursuing excellence, embracing change, acting with integrity, and serving our world. He represented the Marriott brand very well and made a positive impression on me as a guest. Frank deserves recognition for his attitude, professionalism, and commitment to great customer service.”

“The pool is always in the shade except for maybe 2 hours in the morning. Breakfast was decent and the staff were helpful. Room configuration was odd with the bathroom door had to be closed to get in on that side of the bed. I only had 3 glasses in the room but was OK since it was only me, but if I went with family it would be inconvenient. Laundry facilities were good, but the lint catcher needed cleaning out when I used it. Plenty of parking. Staff was helpful in giving me a late checkout with my Bonvoy status. Close to shopping and restaurants.”